Flexibilité de processus de gestion de crise par intégration de protocoles d'interaction

The fast changing environment to which crisis have to face up, impose to frequently change and adapt the process driving crisis resolution. Consequently this process has to be flexible and adaptive. In addition to proposed solutions to deal with process flexibility in business process management, we propose to use Interaction Protocols to integrate human activity into the process driving crisis resolution, and consequently to add consultation, choice, and guidance of the process. After discussing about flexibility of processes, this paper focuses on interaction protocols. It presents a protocol meta-model, shows how to integrate these protocols into a process driving crisis resolution and gives a possible implementation of this integration in a service oriented architecture, using the Contract Net protocol example. MOTS-CLÉS : Crise, Processus Collaboratif, Flexibilité, Protocole d’Interaction.